CLEVELAND, Ohio, November 11, 2012 – RediHEAT, Inc., maker of the world's best and most
cost-effective heated food-delivery bags, now offers the industry's best
warranty to support them.
The Cleveland company has doubled
its warranty to two years on the heating element within its insulated bags,
which keep pizza and other delivered foods hot to the customer's door, RediHEAT
President Dave Breen announced Monday. That warranty life is twice as long as
the company’s competitors.
RediHEAT can offer the 24-month
warranty with full confidence and little risk because the heating elements
simply do not fail, Breen said.
“The message we’re sending to
pizzerias and other delivery-based restaurants is that you can count on our
products,” Breen said. “I have never had a warranty return.”
For delivery-based restaurants, a
customer whose food arrives cold is likely to be a customer lost forever. And
in the age of social media, one disgruntled customer’s complaint can spread
over the Internet and influence dozens, hundreds or thousands of other
potential customers. So RediHEAT offers a high-value solution that becomes a
better investment with every satisfied diner’s repeat order.
Its heavy-duty insulated bags
include a USA-made polymer plate that heats up quickly when plugged in and
maintains its temperature for up to 45 minutes. The plate remains inside the
bags during use, but easily slides right out so that the bags can be laundered.
RediHEAT’s product lineup includes
two-pie, five-pie and 10-pie pizza bags, plus a 1.8-cubic-foot food-delivery
bag with an internal wire rack – ideal for catering uses. The bags can be
customized with a restaurant’s or caterer’s logo. And every bag and heating
core is manufactured in Cleveland.
The heating element offers
rock-solid reliability because it’s based on simple but space-aged technology,
Breen said. At its core are a series of high-tech ceramic discs, called PTC
chips, that get hot under a low-wattage electrical load. The chips eliminate
the need for fragile resistance-heat coils. They physically cannot overheat
beyond their designed temperature limit, so the heating elements need none of
the unreliable thermostats or fuses that make other delivery-bag heating
elements prone to failure. And the RediHEAT bags need no
expensive magnetic-induction surface to heat the internal element. The core
simply plugs in.
PTC chips are widely used in
immersion heaters and industrial applications, and are renowned for their
durability, reliability and safety. RediHEAT partnered with two Cleveland-area
firms – CWP Technologies and Quantalutions
-- to research and develop the food-delivery-bag application, Breen said.